Accelerate revenue and seller productivity with agentic CRM | BRK350

Drive faster lead-to-deal conversion with AI agents. Microsoft 365 Copilot and prebuilt agents in Dynamics 365 are freeing sellers to focus on building quality relationships by transforming critical sales processes. Lead qualification, deal acceleration, closing, and cross-selling are automized using real-time customer signals. Learn about new agents, seller use cases, and adoption strategies to drive revenue. To learn more, please check out these resources: https://aka.ms/ignite25-plans-agentic... 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: Pia Cedendahl Sherry Martin Karan Nigam Julie Strauss 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: This is one of many sessions from the Microsoft Ignite 2025 event. View even more sessions on-demand and learn about Microsoft Ignite at https://ignite.microsoft.com BRK350 | English (US) Breakout | Intermediate (200) #MSIgnite, #Agenticbusinessapplications Chapters: 0:00 - Combining human-first sales skills with AI scale and automation 00:04:23 - Explaining a traditional sales funnel and introducing AI compression of processes 00:05:59 - Examples of forward-leaning companies integrating AI and agents into sales 00:23:02 - Connecting Dynamics 365 with OneLake and Automatic Sales Insights Generation 00:29:32 - Transformational Impact and Trust in Agent Deployment 00:32:22 - Transition to Fireside Chat with Customer Examples 00:33:20 - Introduction of Sandvik Coromant and Their Role 00:41:25 - EY’s rollout of Dynamics across 140 countries and shift toward sales research agents 00:45:33 - Session concludes with adoption resources and guidance for scaling AI use cases