Webinar: Cracking ISO 20022: Winning the Exceptions and Investigations race to 2027

The ISO 20022 migration didn't end when MT-to-MX coexistence closed in November 2025. That was just the message format conversion. The hard part is still ahead. In this research webinar, our panel unpacks the two mandatory changes landing in November 2026 (structured and hybrid addresses, plus the overhaul of Exceptions & Investigations) and what banks must have in place by 2027. We cover why "receive ready" is the easy half, why sending E&I messages by 2027 is far harder, and how poor address data feeds straight into rejections and the investigations queue. The panel also makes the case for treating this as an opportunity to clean up data, consolidate case management, and unlock straight-through processing, rather than just another compliance tick-box. Featuring fresh RedCompass Labs research, two live audience polls, real-world failure modes, and the role of AI in data quality and E&I. Speakers Scott Hamilton, Contributing Editor, Finextra (Host) Pratiksha Pathak, SVP, Head of Payments, RedCompass Labs Sean Hickey, Cash Payment Product Manager, Mizuho Bank Chapters 00:00 Welcome & why the road to 2027 matters 03:47 Meet the panel 04:29 Setting the scene: the work isn't done yet 06:01 The two parallel 2026 mandates 08:58 The bank view: address changes, E&I volumes & customer comms 13:06 Poll 1: How confident is your organisation? 13:51 Customer experience & a real-world failure mode 30:29 The internal balancing act: governance vs fragmentation 35:01 Better practice vs best practice 42:53 Building the business case: headcount & risk math 44:20 Poll 2: Your biggest E&I challenge 46:01 Can AI help with E&I and data quality? 54:44 Priorities & final thoughts 59:11 Closing Download the supporting resources from RedCompass Labs and reach out to the panellists to discuss your own ISO 20022 and E&I readiness. #ISO20022 #Payments #Finextra #RedCompassLabs #CrossBorderPayments #Swift #CBPR 📖 Subscribe to our newsletter and updates for the latest in payments and financial crime news: https://www.redcompasslabs.com/subscribe 👍 Give this video a thumbs up if you enjoyed it 👇 Leave a comment below with your thoughts 👉 Read RedCompass Labs Insights https://blog.redcompass.com/ 🐦 Follow us on LinkedIn   / redcompass